returns

RETURNS POLICY

At treesseller.com we guarantee only to send you top notch plants, products and gifts and will inspect everything carefully before it leaves us to make sure it’s in tip top condition. We also do our utmost to package and protect everything so that it doesn’t get damaged on its way. However, if you do have a problem, here is what to do:

Contact Customer Services

Please either phone on +91-8017973525,+91-8017944010 between 9am and 5pm, Monday to Friday or email info@treesseller.com

Faulty Goods

If for any reason, you receive a faulty item from us, please note that you have 7 days to return them. Please contact our customer services team who will be able to assist you with the returns.

Incorrect Goods

If we sent you something you hadn’t ordered and which was not a substitute item (see below), please contact us within 7 days informing us of the problem. You can return it within 15 working days unused in its original packaging and you will not be charged.

Damaged In Transit

If your purchase is damaged in transit, please contact us within 7 days informing us of the problem. You can return it within 14 days and  get a replacement . Please make sure you give us your order number and return the item in its original packaging.

Damaged or Defective Goods

Products

If you receive a product that is defective, please contact us within 7 days informing us of the problem. You can return it within 14 days and get a replacement . Please make sure you give us your order number and return the item in its original packaging.

Plants

If you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We will then ask you to send us a photograph so that there is no doubt as to it’s condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous shrub in the winter, remember it’s going to turn up looking pretty bare. It doesn’t mean there’s anything wrong with it, just that it’s out of season and will perk up when the weather does. Perennial plants won’t even show above the soil level in a pot during the winter, but that doesn’t mean you’ve been fobbed off with a bunch of soil. However, provided that you have contacted us within7 days of receiving the defective plant we will be happy to arrange for a refund or replacement once we have received the pictures and determined the cause of the problem.

 

Cancellation

To cancel an order, please drop us an e-mail at info@treesseller.com with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched.

Please note: If you are returning machinery, the machine must be drained of all fluids and boxed or wrapped securely.

Substitutes

If you order a Ready-Made Border, Plant Combination or Border Design and a plant in the scheme is unavailable, we reserve the right to replace it with something similar. You can rely on us to choose a plant that’s not only of a comparable size and price but one that fits in with the overall design we’ve worked on with you.

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